Refund & Cancellation

Thirty days to change your mind on an unused piece. A free replacement part if something arrives damaged. No restocking fee for a fault that is ours.

Cancelling an order

If the order has not shipped, email or call us and we cancel it with a full refund, no questions. If it has already left the warehouse we cannot pull it back, so it becomes a return once it reaches you.

Returning something you have not used

You have thirty days from the day the piece arrives. To come back it needs to be unused, unassembled and in its original packaging with the fixings still in the bag. Email us first and we send return instructions along with the address to use.

Return shipping on a change of mind is paid by you. For small parcels that is usually modest. For freight items such as beds, wardrobes and dining sets it can run to a hundred dollars or more, so ask us for the figure before you commit to sending it back.

Pieces you have already built

Once a piece has been assembled we can only take it back if there is a fault. Assembled furniture cannot be repacked safely and it arrives back damaged, which helps nobody. Build it only when you are sure it is the right piece for the space.

Damaged on arrival

Email us a photo of the damage and of the carton within 48 hours of delivery. In almost every case we send the replacement part free and you keep the rest of the piece. We do not ask you to send a whole wardrobe back because one side panel got a dent.

If the damage is bad enough that the piece cannot be built, we replace the whole thing or refund it in full, including what you paid for shipping. You choose which.

Missing parts

Every carton is checked before it leaves, but bags of fixings do go astray. Tell us which part is missing, using the letter or number from the printed guide, and we post it out the same day at no cost. There is no time limit on this one.

Faults that appear later

If a joint fails, a runner breaks or a finish lifts under normal household use within twelve months, contact us. We will repair it, send the part or replace the piece. This does not cover damage from moving house, water, outdoor use, or loading a shelf far past the weight we published.

How refunds are paid

Refunds go back to the card or account you paid with. We process them within two working days of the return arriving and being checked. Your bank then takes its own time, usually three to five working days and sometimes up to ten.

On a change of mind return we refund the price of the goods. The original shipping cost is not refunded unless the return is because of a fault or a mistake we made.

Things we cannot take back

• Assembled pieces with no fault
• Pieces returned after thirty days on a change of mind
• Pieces that have been modified, cut, drilled or refinished
• Pieces damaged by being stored outside or in a damp space

If you are not sure

Ask before you order. Send us the measurements of the space, the width of the doorway and a photo if it helps. It costs nothing and it saves both of us a freight return.