Privacy Policy

Last updated 20 September 2026

We collect what we need to send you furniture and answer your questions. Nothing more, and we do not sell any of it.

What we collect

• Your name, delivery address, billing address, email address and phone number when you place an order
• What you ordered and what you paid
• Anything you write to us in an email or say to us on the phone
• Basic information about how you use the site, such as which pages were viewed and roughly where in the world the visit came from

What we do not hold

We never see or store your full card number. Payments are handled by Shopify Payments and the other providers offered at checkout. They take the card details directly and we only get back a confirmation that the payment worked and the last four digits.

Why we hold it

• To pack the order and give the carrier an address to deliver to
• To email you a confirmation and a tracking number
• To answer a question or deal with a return or a damaged part
• To keep the tax and sales records the law requires us to keep
• To spot fraudulent orders before they are shipped

Who else sees it

Only the companies that have to, and only the part they need:

• Shopify, which runs the store and holds the order records
• The payment provider you choose at checkout
• The parcel and freight carriers, who get the name, address and phone number for the delivery
• Our email provider, so that confirmations and replies reach you

We do not sell your details, rent them, or hand them to anyone for advertising. The only other time we would disclose anything is if a court or a government agency required it by law.

Marketing email

We only email you about products if you tick the box asking for it. Every one of those emails has an unsubscribe link at the bottom that works immediately. Order confirmations, shipping notices and replies to your own questions are not marketing and keep coming either way.

Cookies

The store uses cookies to keep your cart from emptying when you move between pages, to remember that you are signed in, and to count visits so we know which pages are useful. You can block or clear cookies in your browser settings. If you block them, the cart will not hold on to anything.

How long we keep it

Order records are kept for seven years because tax rules require it. Marketing contacts are removed as soon as you unsubscribe. Email conversations are kept for two years so we can look back at what was agreed, then deleted.

Your choices

Write to us at the address below and you can ask us to show you what we hold about you, correct anything wrong, delete what we are not legally required to keep, or stop sending marketing. We reply within thirty days and there is no charge.

Children

The store is not meant for children under thirteen and we do not knowingly collect anything about them. If you think a child has given us information, tell us and we will delete it.

Changes

If this policy changes we update the date at the top of the page. If the change is significant and you have an account with us, we will email you about it.